Frequently Asked Questions
Ring in the New Year right with Statler City at our 4th Annual Ice Ball – Buffalo NY’s premier New Year’s Eve party!
When is the Ice Ball? When does the Ice Ball start?
The entrance will be on Franklin and Genesee Street, across from the Convention Center.
How much do tickets cost?
What's Included with my Ice Ball ticket?
There will be seating for everyone! All ticket holders are entitled to FREE parking at the Turner Ramp next to City Hall on Niagara Circle, FREE coat check, and more!
How many tickets will be sold this year?
What's the entertainment line-up?
What's on the menu?
When will food be served?
Food will be served from 8:00 pm until 11:30 pm. There will also be late night food served from 12:30am on. View our fantastic menu here.
Will there be an open bar? If so, how many bars will be available?
Yes. There will be multiple bars set up throughout the space, with premium open bar lasting from 8:00 pm until 1:00 am. In addition, every table in the Golden Ballroom and Terrace Room will have their own server and there will be service bars available.
What will the seating be like?
If you would like to be seated at the same table with friends who have already purchased tickets, please email your full name, order number, and requested table number to email@example.com. We will do our best to seat you together!
Please note: Unless your group fills an entire table, you may be seated with other Statler City Ice Ball guests.
How do I get to the Ice Ball?
What entrance do I use?
What areas of Statler City does my Ice Ball ticket get me in to?
Will there be VIP tickets available?
What is the dress code?
No sneakers, T-shirts, baggy jeans, etc.. You will feel completely at home in your finest look.
Are there age restrictions?
If there is any question at all, those without appropriate ID will be turned away regardless of their ticket status.
Is there parking nearby?
The ramp will be attended all night, so cars may be left overnight and picked up the next morning if needed.
Will there be a coat check?
Yes, there is coat check available throughout the evening. Coat check will be expanded this year, and in a more accessable location.
Only coats will be checked. Please leave any umbrellas, hats, etc… in your vehicle.
Are there nearby hotels?
Is there an indoor smoking area provided?
In recognition of the historic status of the Statler and city building codes, there are no smoking areas anywhere within the building.
Smokers will have in and out access.
Can tickets be ordered online and mailed to Canada?
Canadian ticket orders can only be processed at our box office or mailed to an address in the USA.
Taxes are not included in ticket price.
Statler City is not responsible for lost or stolen tickets.
There will be NO REFUNDS or EXCHANGES given for Ice Ball tickets.